# Imonggo Help Center > Help center for Imonggo ## Frequently Asked Questions - [How do I change my password?](https://help.imonggo.com/en/articles/5882347-how-do-i-change-my-password.md): Change your Imonggo password in a few easy steps - [What are the different user roles?](https://help.imonggo.com/en/articles/5879361-what-are-the-different-user-roles.md): Imonggo Premium allows you to have different user roles for the different people on your team. - [Why do I have trouble logging in?](https://help.imonggo.com/en/articles/5378199-why-do-i-have-trouble-logging-in.md): If you experience trouble logging into your Imonggo account, try these solutions - [Why didn't I receive a confirmation email?](https://help.imonggo.com/en/articles/5378194-why-didn-t-i-receive-a-confirmation-email.md): Follow these steps if you didn't receive the confirmation email after signing up - [Can I use Imonggo to handle fast food or a restaurant business?](https://help.imonggo.com/en/articles/5376423-can-i-use-imonggo-to-handle-fast-food-or-a-restaurant-business.md): Is Imonggo suitable for food businesses? - [Can I use Imonggo for a mail order business?](https://help.imonggo.com/en/articles/5376419-can-i-use-imonggo-for-a-mail-order-business.md): Imonggo can be used for mail order businesses - [How do I handle consignment sales?](https://help.imonggo.com/en/articles/5376412-how-do-i-handle-consignment-sales.md): If your store handles consignment sales - [Does Imonggo support serial number?](https://help.imonggo.com/en/articles/5376401-does-imonggo-support-serial-number.md) - [Does Imonggo support other languages?](https://help.imonggo.com/en/articles/5376390-does-imonggo-support-other-languages.md): Imonggo currently supports English - [Does Imonggo support multiple users?](https://help.imonggo.com/en/articles/5376353-does-imonggo-support-multiple-users.md) - [Why are stock numbers sorted alphabetically rather than numerically?](https://help.imonggo.com/en/articles/5375908-why-are-stock-numbers-sorted-alphabetically-rather-than-numerically.md): Stock numbers are sorted alphabetically - [Can I download Imonggo?](https://help.imonggo.com/en/articles/5375898-can-i-download-imonggo.md): Imonggo is available on Android Play Store and Apple App Store - [How do I change the transaction time?](https://help.imonggo.com/en/articles/5375887-how-do-i-change-the-transaction-time.md): Is it possible to change the time and date stamp on Imonggo? - [How to display or compute change at the store?](https://help.imonggo.com/en/articles/5375884-how-to-display-or-compute-change-at-the-store.md): Imonggo automatically computes and displays change - [How do I increase quantity on-hand?](https://help.imonggo.com/en/articles/5375465-how-do-i-increase-quantity-on-hand.md): How to increase the product's on-hand quantity - [Does Imonggo support multiple branches or locations?](https://help.imonggo.com/en/articles/1129168-does-imonggo-support-multiple-branches-or-locations.md): Can Imonggo support your business' multiple branches? - [Is Imonggo an e-commerce or shopping cart system?](https://help.imonggo.com/en/articles/1129172-is-imonggo-an-e-commerce-or-shopping-cart-system.md): Is Imonggo a webstore? - [Does Imonggo support seasonal business?](https://help.imonggo.com/en/articles/1129173-does-imonggo-support-seasonal-business.md): Yes, you may use Imonggo for seasonal businesses ## Settings - [How to change the currency symbol in Imonggo](https://help.imonggo.com/en/articles/3111150-how-to-change-the-currency-symbol-in-imonggo.md): Learn how to set your local currency for your sales and printed invoices. - [How to enable Daily Sales Report Email](https://help.imonggo.com/en/articles/10709357-how-to-enable-daily-sales-report-email.md): Enable Daily Sales Report Email feature to receive a daily email containing a summary of the performance of your business at the end of day. - [How to Reset Products](https://help.imonggo.com/en/articles/15896253-how-to-reset-products.md): Reset Products lets you delete all products from your Stockroom. - [How to Reset Transactions](https://help.imonggo.com/en/articles/1129156-how-to-reset-transactions.md): Reset Transactions lets you erase all transaction-related records from your account while keeping your products, users, branches, customers, and account settings. ## Stockroom - [How to Add a Product](https://help.imonggo.com/en/articles/5378375-how-to-add-a-product.md): Add products to your Imonggo stockroom to sell in your store - [How to Create A Product Kit](https://help.imonggo.com/en/articles/3083511-how-to-create-a-product-kit.md): Kit is a product type that allows you to group several items into another single item that has its own inventory. - [How to Create Product Composition](https://help.imonggo.com/en/articles/3083315-how-to-create-product-composition.md): Composition is a product type that allows you to create a product that is composed with smaller products, or ingredients. - [How to delete your product photo](https://help.imonggo.com/en/articles/5515901-how-to-delete-your-product-photo.md): If you want to change or remove your product photo, you can do that easily in your product page - [How to set different minimum and maximum product quantities for selected branches](https://help.imonggo.com/en/articles/5516078-how-to-set-different-minimum-and-maximum-product-quantities-for-selected-branches.md): Specify different minimum and maximum quantities for your products per branch - [How to Print Product History](https://help.imonggo.com/en/articles/5591324-how-to-print-product-history.md): Learn how to print a product's stock, cost or price history - [How to Add a Supplier](https://help.imonggo.com/en/articles/5903247-how-to-add-a-supplier.md): Include more detail to your adjustments and purchase orders by adding your suppliers to your account - [How to Create a Purchase Order](https://help.imonggo.com/en/articles/5907332-how-to-create-a-purchase-order.md): A purchase order allows you to monitor your purchases from suppliers and other inventory sources. Here's how you can make one in Imonggo - [How to use Transfer Out transaction](https://help.imonggo.com/en/articles/3124859-how-to-use-transfer-out-transaction.md): The Transfer Out transaction is used to record the transfer of inventory from the current branch to another branch. - [How to use Physical Count transaction](https://help.imonggo.com/en/articles/3124850-how-to-use-physical-count-transaction.md): The Physical Count lets you records the actual count of your inventory. - [How to Use Adjustment Out transaction](https://help.imonggo.com/en/articles/3124823-how-to-use-adjustment-out-transaction.md): The Adjustment Out feature lets you record any decrease in inventory. You may use this for transactions that aren’t related to suppliers. - [How to Use Adjustment In transaction](https://help.imonggo.com/en/articles/3124806-how-to-use-adjustment-in-transaction.md): The Adjustment In transaction lets you increase the quantity of your products. - [How to use Return to Supplier transaction](https://help.imonggo.com/en/articles/3124758-how-to-use-return-to-supplier-transaction.md): The Return to Supplier transaction lets you record the quantity of the items that you returned from your supplier. - [How to use Receive from Supplier Transaction](https://help.imonggo.com/en/articles/3063587-how-to-use-receive-from-supplier-transaction.md): The Receive from Supplier transaction lets you record the quantity of the items you purchased from your supplier. - [How to record inventory changes in Imonggo via transactions](https://help.imonggo.com/en/articles/3025730-how-to-record-inventory-changes-in-imonggo-via-transactions.md): The Stockroom Transactions page lets you record inventory changes in different ways. - [How does Imonggo compute average cost?](https://help.imonggo.com/en/articles/1129176-how-does-imonggo-compute-average-cost.md): How is profit computed? - [How to Deactivate Products](https://help.imonggo.com/en/articles/15897647-how-to-deactivate-products.md): Deactivating a product disables selling for that product without deleting it from your Stockroom. ## Store - [How to activate offline mode](https://help.imonggo.com/en/articles/5897436-how-to-activate-offline-mode.md): For Imonggo premium users, you can continue selling in your store even without internet! - [How do I use layaway?](https://help.imonggo.com/en/articles/5890716-how-do-i-use-layaway.md): Imonggo offers a layaway feature for products that are paid with a deposit now and pay later scheme - [How to set default amount buttons in your checkout](https://help.imonggo.com/en/articles/5516157-how-to-set-default-amount-buttons-in-your-checkout.md): For faster checkouts, you can set default amount buttons in your checkout - [How to do a Return](https://help.imonggo.com/en/articles/1713161-how-to-do-a-return.md): Here's how to process a customer's return in Imonggo. - [How to sell a product](https://help.imonggo.com/en/articles/3004270-how-to-sell-a-product.md): Learn about product selling, record a sales transaction and more - [How can I edit the price while selling?](https://help.imonggo.com/en/articles/1129167-how-can-i-edit-the-price-while-selling.md): How to change price while selling ## Hardware - [How to print barcodes or price tags](https://help.imonggo.com/en/articles/5378339-how-to-print-barcodes-or-price-tags.md): You may use Imonggo to print your barcodes, price tags or product labels using a regular printer or a Dymo Labelwriter. - [How to setup Dymo Label Printer with Imonggo](https://help.imonggo.com/en/articles/5378340-how-to-setup-dymo-label-printer-with-imonggo.md): Dymo Labelwriter 450 is a printer that is can be used to print the barcode of Imonggo products. - [How to choose receipt printer paper size for Mac](https://help.imonggo.com/en/articles/5378249-how-to-choose-receipt-printer-paper-size-for-mac.md): This article uses Star TSP100 receipt printer as an example - [How to turn off print preview and remove header and footer printing in Chrome](https://help.imonggo.com/en/articles/5378245-how-to-turn-off-print-preview-and-remove-header-and-footer-printing-in-chrome.md) - [Why doesn't the receipt print after check out?](https://help.imonggo.com/en/articles/5378229-why-doesn-t-the-receipt-print-after-check-out.md): How to make sure your receipt prints after check out - [How to change default printer setting in Mac OS X](https://help.imonggo.com/en/articles/5378220-how-to-change-default-printer-setting-in-mac-os-x.md) - [Setup POS receipt printer](https://help.imonggo.com/en/articles/1129186-setup-pos-receipt-printer.md): How to setup a POS receipt printer with Imonggo - [Remove URL information from the invoice print out](https://help.imonggo.com/en/articles/1129182-remove-url-information-from-the-invoice-print-out.md): Remove URL from invoice or receipt footer - [Magnetic Card Reader](https://help.imonggo.com/en/articles/1129154-magnetic-card-reader.md): How to use a card reader with Imonggo - [Cash Drawer](https://help.imonggo.com/en/articles/1129152-cash-drawer.md): How to use a cash drawer with Imonggo ## API - [Introduction to Imonggo API](https://help.imonggo.com/en/articles/5375461-introduction-to-imonggo-api.md): The Imonggo API is implemented using REST protocol. It makes use of HTTP methods such as GET, PUT, POST and DELETE. - [Getting Started Guide for API](https://help.imonggo.com/en/articles/5358322-getting-started-guide-for-api.md): This guide contains general information applicable to the entire API. - [Supplier API](https://help.imonggo.com/en/articles/5375268-supplier-api.md): Suppliers API allows you to retrieve the list of suppliers or individual supplier. - [Supplier Fields](https://help.imonggo.com/en/articles/5375264-supplier-fields.md): Meaning and usage of individual fields in Supplier API - [Purchase Order API](https://help.imonggo.com/en/articles/5373349-purchase-order-api.md): Purchase Order API allows you to retrieve the list of purchase orders or individual purchase orders, create and update or void. - [Application Settings API](https://help.imonggo.com/en/articles/5373291-application-settings-api.md): Application Settings API allows registered third party applications to save its own application setting in the Imonggo account the user. - [Reward API](https://help.imonggo.com/en/articles/5372411-reward-api.md): Reward API allows developers to directly consume loyalty points via API. - [Payment Type Reference](https://help.imonggo.com/en/articles/5372410-payment-type-reference.md): List of supported payment types and their corresponding id. - [US State Reference](https://help.imonggo.com/en/articles/5372333-us-state-reference.md): List of supported state code in the United States of America - [Document API](https://help.imonggo.com/en/articles/5372174-document-api.md): You can use document API to change the inventory quantity of Stockroom. - [Document Fields](https://help.imonggo.com/en/articles/5372159-document-fields.md): Meaning and usage of individual fields in Document API - [Country Reference](https://help.imonggo.com/en/articles/5372127-country-reference.md): List of supported countries and their corresponding 2 letter code - [User Fields](https://help.imonggo.com/en/articles/5372122-user-fields.md): Meaning and usage of individual fields in User API - [User API](https://help.imonggo.com/en/articles/5371493-user-api.md): Users API allows you to retrieve the list of users or individual user. - [Branch API](https://help.imonggo.com/en/articles/5370957-branch-api.md): Branch API allows you to retrieve the list of branches on your account or get information on a specific branch. - [Branch Fields](https://help.imonggo.com/en/articles/5371408-branch-fields.md): Meaning and usage of individual fields in Branch API - [Invoice API](https://help.imonggo.com/en/articles/5369544-invoice-api.md): Invoice API allows you to retrieve the list of invoices or individual invoice. - [Advance Usage of Invoice API](https://help.imonggo.com/en/articles/5370553-advance-usage-of-invoice-api.md) - [Invoice Fields](https://help.imonggo.com/en/articles/5370459-invoice-fields.md): Meaning and usage of individual fields in Invoice API - [Customer Type Fields](https://help.imonggo.com/en/articles/5369535-customer-type-fields.md): Meaning and usage of individual fields in Customer Type API - [Customer Fields](https://help.imonggo.com/en/articles/5369223-customer-fields.md): Meaning and usage of individual fields in Customer API - [Updating Product Tax via API](https://help.imonggo.com/en/articles/5366524-updating-product-tax-via-api.md): How you can use Product API to apply individual item tax to a product. - [Product Fields](https://help.imonggo.com/en/articles/5366504-product-fields.md): Meaning and usage of individual fields in Product API - [Customer Type API](https://help.imonggo.com/en/articles/1129194-customer-type-api.md): Customer Type API allows you to retrieve the the list of customer type or individual customer. - [Tax Setting API](https://help.imonggo.com/en/articles/1129193-tax-setting-api.md): Use tax settings API to return current tax configuration - [Inventories API](https://help.imonggo.com/en/articles/1129196-inventories-api.md): Inventories API allows you to retrieve the list of inventories. - [POS Device API](https://help.imonggo.com/en/articles/1129202-pos-device-api.md): Facilitate unique referencing by prefixing each reference number with a unique POS device ID. - [Product API](https://help.imonggo.com/en/articles/1129174-product-api.md): Product API allows you to retrieve the list of products or individual product. You can create, update or delete an existing product. - [Customer API](https://help.imonggo.com/en/articles/1129184-customer-api.md): Customer API allows you to retrieve the list of customers or individual customer. You can create, update or delete an existing customer. - [How to Use Imonggo API with Postman](https://help.imonggo.com/en/articles/10773698-how-to-use-imonggo-api-with-postman.md): Try out Imonggo's REST APIs using Postman. You can tailor your API calls and review responses from all of Imonggo's essential endpoints. ## Credit cards - [How to accept credit card payments in your brick-and-mortar store](https://help.imonggo.com/en/articles/5504485-how-to-accept-credit-card-payments-in-your-brick-and-mortar-store.md): With Imonggo's integration with Stripe you can now accept card payments in your brick-and-mortar store - [Multiple Credit Card Payment Gateway Account](https://help.imonggo.com/en/articles/1129188-multiple-credit-card-payment-gateway-account.md): Use different payment gateway accounts for each branch - [Set Up Credit Card Processing](https://help.imonggo.com/en/articles/1129161-set-up-credit-card-processing.md): How to set up credit card processing with Authorize.net - [Credit Card Refund or Void](https://help.imonggo.com/en/articles/1129163-credit-card-refund-or-void.md): How to refund or void credit card transactions ## Browsers - [Issue with Store v3 on Safari](https://help.imonggo.com/en/articles/3367593-issue-with-store-v3-on-safari.md): Learn how to turn on websql on Safari's latest version - [How to clear browser cache?](https://help.imonggo.com/en/articles/5376345-how-to-clear-browser-cache.md): The information your browser stores is sometimes incomplete or corrupt. Clearing your cache and cookies will often fix Imonggo issues. ## Subscriptions - [How to Unsubscribe from Imonggo Premium](https://help.imonggo.com/en/articles/5812362-how-to-unsubscribe-from-imonggo-premium.md): If you'd like to unsubscribe a branch under a credit card or paypal, read here to find out how - [How to Subscribe to Imonggo Premium](https://help.imonggo.com/en/articles/5806940-how-to-subscribe-to-imonggo-premium.md): Access all of Imonggo's features by subscribing to premium with a credit card or Paypal. Read here to find out how - [How to change subscription plan in Imonggo](https://help.imonggo.com/en/articles/11429901-how-to-change-subscription-plan-in-imonggo.md): Learn how to switch your Imonggo subscription between monthly and annual billing through the Settings page. ## Taxes - [Single tax setting](https://help.imonggo.com/en/articles/1335832-single-tax-setting.md): How to set up a single tax - [Multiple tax settings](https://help.imonggo.com/en/articles/1335872-multiple-tax-settings.md): How to set up multiple taxes: branch and item specific taxes - [How to turn on taxes](https://help.imonggo.com/en/articles/1315720-how-to-turn-on-taxes.md): Automatically compute taxes on your sales transactions via this setting - [Tax computed on top another tax](https://help.imonggo.com/en/articles/1129175-tax-computed-on-top-another-tax.md): How to compute multiple taxes on top of other taxes - [Does Imonggo support multiple tax rates?](https://help.imonggo.com/en/articles/5376404-does-imonggo-support-multiple-tax-rates.md): Yes, Imonggo supports virtually unlimited number of tax combinations. - [Inclusive or exclusive tax](https://help.imonggo.com/en/articles/1315760-inclusive-or-exclusive-tax.md): Learn about tax types: inclusive or exclusive - [How to set taxes for your item](https://help.imonggo.com/en/articles/1364914-how-to-set-taxes-for-your-item.md): Learn how to exempt your product from taxes, or how to set an item-specific tax for it ## Data Manager - [How to Download your Store's Data](https://help.imonggo.com/en/articles/5601583-how-to-download-your-store-s-data.md): Download a CSV file of your store's products, stock count, adjustments, customers, invoices, gift certificates and suppliers. - [How to Upload Customers with Upload Tool](https://help.imonggo.com/en/articles/1470663-how-to-upload-customers-with-upload-tool.md): Upload an excel file of your customers with the upload tool in Imonggo. - [How to Update your Stock Count with Upload Tool](https://help.imonggo.com/en/articles/1470508-how-to-update-your-stock-count-with-upload-tool.md): You can update your inventory buy uploading a file through the upload tool - [How to Upload Products with the Upload Tool](https://help.imonggo.com/en/articles/1336141-how-to-upload-products-with-the-upload-tool.md): Upload an excel file of your products with the upload tool for faster product creation in Imonggo. - [How to Upload Prices with Upload Tool](https://help.imonggo.com/en/articles/1470232-how-to-upload-prices-with-upload-tool.md): How to change the retail price of your products through the upload tool - [How to Download Ecommerce Data](https://help.imonggo.com/en/articles/12288160-how-to-download-ecommerce-data.md): Download a CSV file of your Ecommerce store's orders, products, payments, etc. ## Customers - [How to add a customer](https://help.imonggo.com/en/articles/3124869-how-to-add-a-customer.md): You can grow your business by fostering customer loyalty. But first, you have to record your customer details. Here’s how to do that. ## Imonggo Mobile - [Getting Started with Imonggo Mobile](https://help.imonggo.com/en/articles/5617995-getting-started-with-imonggo-mobile.md): Here, we'll show you everything you need to get started using Imonggo with an Android tablet or iPad, receipt printer and cash drawer. - [How to set up a printer for your tablet](https://help.imonggo.com/en/articles/1406774-how-to-set-up-a-printer-for-your-tablet.md): Choosing a printer and printing a receipt on for your tablet - [How to Setup your Tax Settings on Imonggo Mobile](https://help.imonggo.com/en/articles/5619989-how-to-setup-your-tax-settings-on-imonggo-mobile.md): You can adjust your tablet's tax settings for VAT-registered, Non-VAT, Zero-Rated and with local tax.