To process a return, you first have to validate the original invoice. So the first step is for the cashier to ask the customer for the receipt.
In Store, click Tools and Return Items.
2. Enter the original receipt's invoice number, and the reason for return. Click the Return button.
3. Scan the items that you want returned and click the Return button to finalize.
4. It shall then print a receipt that shows the original receipt number as a reference, and a negative amount at the end. The customer can use this receipt as a proof of return.